♥ WARM REMINDER:
For most countries, the default shipping method is Surface Mail (70-90 Days/ 3 Months), but we don't recommend choosing it, because it take super long to arrive (70-90 days), unless you don't mind waiting for this long, please choose other shipping methods available. Please be reminded that order can not be cancelled or refunded once it has been shipped.
♥ Where is the products shipped from?
All your orders are shipped from Hong Kong.
♥ Do you ship worldwide ?
Yes, we still ship to most countries during this pandemic. But there are also some countries that have been suspended, if you fail to choose your country during check out, that means our country has suspended shipping to your country.
♥ Shipping cost?
It varies depending on your location, weight of your order and shipping options. The price range is quite big, it ranges from USD$7- USD$52
♥ How long will the delivery take?
Due to the pandemic, the standard shipping method will be substantially delayed due to a huge decrease in international flight frequency, it generally takes 2-3 MONTHS. Therefore we have now provided more shipping options. The delivery time generally depends on the shipping method you choose: Surface Mail ( 70-90 Days/ 3 Months), Airmail (25-45 Days), Economy Express (10-20 Days), Express (4-12 Days). Certain shipping options may not be available to some countries (e.g, Only Express is available to Italy) , or if your order weight has exceeded the requirement of the specific shipping method. (e.g, A heavy order with 2kg is not applicable for surface mail and economy express)
♥ How long does it take to get my order ready to be shipped?
We're getting your order ready to be shipped in the shortest possible time (2-7 business days, longer time for handmade stuffs). We will notify you the tracking information when it is scheduled to be shipped. In the tracking link, it usually will show an expected delivery time, but it might not be accurate sometimes because this calculated version doesn't reflect real situation, it may eventually arrive earlier or later than the expected delivery date.
♥ How to track my order?
Tracking numbers will be sent to you via emails once your order is scheduled to be dispatched (usually 2-6 days after purchase), if you haven’t received the email it might have fallen into the junk email section therefore make sure you have checked it too. Then click “view my order”, after which, click on the tracking number and you will be able to see the shipment status. If it doesn’t work, copy and tracking number and track your order through https://www.17track.net/en
♥ Will my order get to me before [Specific Date/ Event] ?
Unfortunately, we can't guarantee your order will arrive to you by a specific date, but we'll do our best to make sure it arrives asap!
We are shipping from Hong Kong, due to the COVID-19, shipping rate has changed, it depends on the destination and the weight of your orders, you can view your calculated shipping at the check out page . Express shipping service is available only to certain countries, but it is relatively expensive.
I know this might not be the best time to make a purchase, please do let me know immediately if you have any intention to cancel the order due to the delay, i totally understand and i am happy to assist you.
Please don't hesitate to drop us an email for any questions or concern, i wish everyone stay safe!