♥ Where is the products shipped from? 
 All your orders are shipped from Hong Kong.


♥ Do you ship worldwide ? 
Yes, we still ship to most countries during this pandemic. But there are also some countries that have been suspended, if you fail to choose your country during check out, that means our country has suspended shipping to your country.


♥ Shipping cost?

It varies depending on your location, weight of your order and shipping options. The price range is quite big, it ranges from USD$7- USD$52


♥ How long will the delivery take?

Due to the pandemic, the standard shipping method will be substantially delayed due to a huge decrease in international flight frequency, it generally takes 2-3 MONTHS. Therefore we have now provided more shipping options. The delivery time generally depends on the shipping method you choose: Surface Mail ( 2-3 Months), Airmail (25-45 Days), Economy Express (10-20 Days), Express (4-12 Days). Certain shipping options may not be available to some countries (e.g, Only Express is available to Italy) , or if your order weight has exceeded the requirement of the specific shipping method. (e.g, A heavy order with 2kg is not applicable for surface mail and economy express)

♥ How to track my order?
Tracking numbers will be sent to you via emails once your order is scheduled to be dispatched (usually 2-6 days after purchase), if you haven’t received the email it might have fallen into the junk email section therefore make sure you have checked it too. Then click “view my order”, after which, click on the tracking number and you will be able to see the shipment status. If it doesn’t work, copy and tracking number and track your order through https://www.17track.net/en


♥ Will my order get to me before [Specific Date/ Event] ? 
Unfortunately, we can't guarantee your order will arrive to you by a specific date, but we'll do our best to make sure it arrives asap!

 


♥ Returns/ Exchange?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Our policy lasts 7 days. If 7 days have gone by since it has arrived, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return/exchange,  your item should be in original condition, unworn, unwashed, no smells like perfume. We have right to deny the returned product or sending out an exchange if the item shows any signs of wear. It must also be in the original packaging. To complete your return/ exchange, we require a receipt or proof of purchase. 


Unfortunately, we're not responsible for any return shipping cost or cost shipping our your replacement. You will be responsible for paying for your own shipping costs for returning your item.


 Return shipping cost/ Cost shipping out my replacement?
we're not responsible for any return shipping cost or cost shipping our your replacement. 


 Refund ?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We will issue a full refund we've received your returned product. However, we're not responsible for any return shipping cost. We are unable to issue any refund if the buyer refuses to return the product or the returned items are lost during transit.

 Late or missing refunds ? (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ouchhh.store.

 

 Return Shipping?
To return your product, you should mail your product to our studio. Please contact us at info@ouchhh.store before returning.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over USD$50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

♥ Amendment on address?

Please let us know immediately after your purchase if you require to change the address. Once the package has been scheduled for dispatch, any address or shipping information cannot be changed. Please double check your address before checking out. We are not responsible for any unsuccessful delivery due to wrong/ incomplete address. Buyers has to be responsible for paying extra shipping to re-send the package, or to get a full refund ( shipping fee are not refundable) and place a new order.